Billing & Subscriptions#

This guide covers MenuM8 subscription plans, billing, and managing your subscription.

Table of Contents#

Subscription Plans
Plan Limits
Free Trial
Upgrading Your Plan
Subscription Status
Canceling Your Subscription
Payment Methods
- Accepted Methods
- Updating Payment Method
Common Questions

Subscription Plans#

MenuM8 offers three subscription plans. All plans include a 14-day free trial.

Plan Comparison#

Feature	Basic	Pro	Enterprise
Inputs	100	500	Unlimited
Products	100	500	Unlimited
Users	1	5	10

Basic Plan#

Best For: Small cafés, food trucks, home businesses

Includes:

Core features (inputs, products, costings)
Shopping lists and job sheets
Menu generation with allergens

Pro Plan#

Best For: Restaurants, catering companies, larger cafés

Includes everything in Basic, plus:

Higher limits (500 inputs/products)
Up to 5 users
Priority support

Enterprise Plan#

Best For: Large restaurants, multi-location operations

Includes everything in Pro, plus:

Unlimited inputs and products
Up to 10 users
Dedicated support

Choosing the Right Plan#

Consider:

Number of ingredients: How many inputs do you need?
Number of recipes: How many products will you create?
Team size: How many people need access?

Start with the plan that fits your current needs. You can upgrade anytime.

Plan Limits#

Limits by Plan#

Resource	Basic	Pro	Enterprise
Inputs	100	500	Unlimited
Products	100	500	Unlimited
Users	1	5	10

Checking Your Usage#

View current usage in Account settings:

See usage vs limits (e.g., "45/100 inputs")
Warning displayed when approaching limits

What Happens at the Limit?#

Cannot create new items
Must delete items or upgrade to continue
Existing items remain accessible and editable

Managing Usage#

When approaching limits:

Delete unused/duplicate items
Or upgrade your plan

Tips:

Delete discontinued ingredients
Remove test/draft recipes
Archive seasonal items you're not using

Free Trial#

What You Get#

All plans include a 14-day free trial:

Full access to all features
Full plan limits
No charge during trial
No obligation to continue

Starting Your Trial#

Create a MenuM8 account
Select a plan
Enter payment information (not charged until trial ends)
Start using MenuM8 immediately

Payment Information: A card is required to start the trial but won't be charged until the 14-day period ends.

What Happens When Trial Ends#

If you do nothing:

Trial converts to paid subscription
Card is charged
Access continues uninterrupted

To avoid charges:

Go to Account → Subscription
Click Cancel before trial ends
Access continues until trial end date
No charge occurs

Upgrading Your Plan#

When to Upgrade#

Consider upgrading when:

Approaching or at input/product limits
Need more user accounts
Business is growing

Upgrade Paths#

Basic → Pro:

Inputs: 100 → 500
Products: 100 → 500
Users: 1 → 5

Pro → Enterprise:

Inputs: 500 → Unlimited
Products: 500 → Unlimited
Users: 5 → 10

How to Upgrade#

Go to Account settings
Click Change Plan or Upgrade
Select your new plan
Confirm upgrade
New limits apply immediately

Immediate Access: Upgrades take effect instantly. You can start using new limits right away.

Billing#

When upgrading mid-cycle:

You pay the difference for the remaining time (pro-rated)
Next billing cycle charges the full new plan price

Subscription Status#

Status Types#

Your subscription can be in one of these states:

Status	Meaning
Active	Paid subscription in good standing
Trialing	Free trial period, not yet charged
Past Due	Payment failed, system retrying
Canceled	Will end at period end, won't renew

Checking Your Status#

Go to Account → Subscription
View current plan, status, and next renewal date

Resolving Payment Issues#

If your payment fails:

Check email for notification
Go to Account → Billing
Update payment method
System retries payment
Status returns to Active

Resolve Quickly: Past due status can lead to limited access. Update your payment method promptly.

Reactivating After Cancellation#

Before subscription period ends:

Go to Account → Subscription
Click Reactivate Subscription
Auto-renewal resumes

Canceling Your Subscription#

Before You Cancel#

Having issues? Visit our Support Page first
Need fewer features? Consider changing to a lower plan
Export your data before canceling

How to Cancel#

Go to Account → Subscription
Click Cancel Subscription
Confirm cancellation
Access continues until end of billing period
No further charges

What Happens After#

Access continues until period ends
No refund for remaining time
Data preserved for a grace period
After grace period, data may be deleted

Export First: Always export your data before canceling. Once access ends, retrieving data may not be possible.

Resubscribing Later#

You can subscribe again anytime:

Data restored if within grace period
After grace period, start fresh

Payment Methods#

Accepted Methods#

Credit cards (Visa, MasterCard, American Express)
Debit cards

Payments processed securely via Stripe.

Updating Payment Method#

Go to Account → Billing
Click Update Payment Method
Enter new card details
Click Save

Tip: Update your card before it expires to avoid payment failures.

Common Questions#

Will I be charged during the free trial?#

No. You're not charged until the 14-day trial ends.

Can I cancel anytime?#

Yes. Cancel at any time from Account settings. Access continues until your paid period ends.

Can I change plans anytime?#

Yes. Upgrades are immediate. Changes to a different plan take effect at your next billing cycle.

Do I get a refund if I cancel?#

Typically no, but you keep access until the end of your paid period.

What if I exceed my limits?#

You can't create new items until you delete items or upgrade. Existing items remain accessible.

Can I pause my subscription?#

Currently, subscriptions can only be active or canceled. Contact support for special circumstances.

Billing & Subscriptions